Privacy Policy

1. SMS Terms & Conditions

The Terms of Service related to SMS communication must either be included in the privacy policy or be a stand-alone document. Note: If the customer has a Terms and Conditions page, this information should be included there, and not in the privacy policy.  The document must include the following:

SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Smart Value Pest Control, you may receive messages related to the following (provide specific examples):

Appointment reminders

Follow-up messages

Billing inquiries

Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread, instead, make sure the customer adds the matching use cases to this portion of the Terms info}.

2. Privacy Policy

A. A privacy policy needs to inform customers about how the company collects, uses, and shares their customer’s information.

B. The privacy policy should be easy to find and linked to all pages (footer or header).

C. The privacy policy needs to be on a single page or pop-up window. 

D. The privacy policy's sharing section must explicitly state: "SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes"

Additional Considerations:

- Please refrain from providing examples of full privacy policies.

-The privacy policy cannot be vague or simple; it needs to take all aspects of use, collection, and sharing into consideration.

A company can share information as long as it does not share SMS consent or phone numbers for SMS by providing the disclaimer; it will be compliant.

- PDF files are generally acceptable for privacy policies when they are easily accessible and include the required SMS statement.

Opt-in Message:
Thank you for opting into SMS messages from Greg Voisin, Inc. To opt out at any time reply STOP. For assistance reply HELP. Message and data rates may apply. Messaging frequency may vary

Opt-Out Message:
Thank you for opting out of SMS messages from  Greg Voisin, Inc.. You will not receive any further SMS communications. To opt back in at any time reply START.

Help Message:
Thank you for contacting  Greg Voisin, Inc.. For immediate assistance, please call 3853352266 or visit https://www.smartvaluepestcontrol.com/copy-of-contact. Message and data rates may apply.

Default keywords provided by the Product team:

START

Messaging frequency may vary for  Greg Voisin, Inc. To opt-out, text STOP. For assistance, text HELP or visit https://www.smartvaluepestcontrol.com/copy-of-contact. Privacy policyhttps://www.smartvaluepestcontrol.com/copy-of-contact. Terms of Service [Terms URL]. Message and data rates apply.

STOP

You will no longer receive messages from Greg Voisin, Inc. To opt back in at any time reply START.

HELP

Thank you for contacting  Greg Voisin, Inc.. You can find help online at https://www.smartvaluepestcontrol.com/copy-of-contact. Visit https://www.smartvaluepestcontrol.com/copy-of-contact for privacy policy and [Terms URL] for Terms of Service.

At Smart Value Pest Control , we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us, especially in connection with our communication tools, including RingCentral.

1. Information We Collect

We may collect personal information when you:

Contact us via phone, SMS, or voicemail

Submit a form on our website

Schedule or modify appointments

Engage with us via call recordings or SMS through RingCentral

This information may include:

Name

Phone number

Email address

Service address

Details about your pest control needs

Call or SMS history (including call recordings, where legally permitted)

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide customer service

Schedule and manage service appointments

Send confirmations, reminders, or updates via phone or SMS

Improve our services and internal operations

Maintain communication records for quality assurance and training

3. Use of RingCentral

We use RingCentral, a third-party communication platform, to manage phone and SMS communications. RingCentral may process your data according to its own  Privacy Policy. All calls and messages may be recorded or logged for service purposes, where permitted by law.

4. Data Sharing and Disclosure

We do not sell your personal data. We only share your information with:

Employees or contractors of Smart Value Pest Control for service delivery

Authorized third-party service providers for communication, scheduling, or billing

Law enforcement or government officials, when required by law

5. Your Rights and Choices

You have the right to:

Access the personal data we have about you

Request correction or deletion of your data

Opt out of marketing communications at any time

To exercise these rights, contact us at:
📧 support@smartvaluepestcontrol.com
📞(385)335-2266

6. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure, including encrypted communication and access control within our RingCentral and internal systems.

7. Cookies and Website Tracking

Our website may use cookies and similar tracking tools to improve your browsing experience. This information does not typically include personal data unless you submit it voluntarily.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Smart Value Pest Control
📧 support@smartvaluepestcontrol.com
📞 (385)335-2266
📍 2364 W 70 N Lehi, UT 84043

Terms and Conditions

Effective Date: 5/2/2025
Company Name: Smart Value Pest Control

By accessing or using our website, services, or communicating with us via phone, SMS, or other means—including platforms such as RingCentral—you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Use of Services

Our services include pest control consultations, treatments, inspections, and customer support via phone, SMS, web, and in person.

We agree to:

Provide accurate and complete information when communicating with us.

Not use our services for unlawful or abusive purposes.

Accept communications via phone, SMS, or email for service-related purposes.

2. Communication Consent

By contacting us or submitting your information via our website, you consent to:

Receiving communications related to services, scheduling, and support.

Allowing us to store and use your communication data (calls, messages) as necessary to provide services.

We use RingCentral, a third-party platform, to manage business communications. These interactions may be recorded or monitored, where permitted by law. Learn more in our Privacy Policy.

3. Scheduling and Cancellations

Appointments may be scheduled via phone, SMS, or online.

We reserve the right to reschedule appointments due to unforeseen circumstances.

Cancellations must be made at least 24 hours in advance to avoid fees.

Missed or late appointments may incur a service charge.

4. Payment Terms

Payment is due at the time of service unless otherwise agreed in writing.

Accepted forms of payment include credit/debit cards, checks, and other approved methods.

Late or non-payment may result in service suspension and collection efforts.

5. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential damages resulting from the use or inability to use our services.

We do not guarantee uninterrupted or error-free communications through third-party tools like RingCentral.

6. User Responsibilities

You agree not to:

Impersonate any person or misrepresent your affiliation with any person or entity.

Interfere with our communication systems, including RingCentral’s service integrity.

Transmit malicious code, spam, or abusive content via our channels.

7. Intellectual Property

All content on our website and communications (except user-submitted content) is the intellectual property of [Your Company Name]. You may not reproduce, distribute, or modify any content without prior written consent.

8. Third-Party Services

We use third-party platforms (e.g., RingCentral) to facilitate communication and service delivery. These platforms may have their own terms and privacy practices, which we do not control.

View RingCentral's policy here:
🔗 https://www.ringcentral.com/legal/terms.html

9. Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes your acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of the state in which our company is registered. Any disputes shall be resolved in the courts of that jurisdiction.

📞 Contact Information

If you have questions or concerns about these Terms and Conditions, contact us:

Smart Value Pest Control
📧 Email: support@smartvaluepestcontrol.com
📞 Phone: (385) 335-2266
📍 Address: 2364 W 70 N Lehi, UT 84043